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Swiftgram/docs/Troubleshooting-Crashes-Dont-Appear-template.md
Andreas Linde 2f86de67a3 Documentation updates
2012-08-02 21:52:18 +02:00

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Troubleshooting

This is a checklist to help find the issue if crashes do not appear in HockeyApp:

  1. Check if the BETA_IDENTIFIER or LIVE_IDENTIFIER matches the App ID in HockeyApp.
  2. Check if CFBundleIdentifier in your Info.plist matches the Bundle Identifier of the app in HockeyApp. HockeyApp accepts crashes only if both the App ID and the Bundle Identifier equal their corresponding values in your plist and source code.
  3. Unless you have set [BITCrashManager setCrashManagerStatus:] to BITCrashManagerStatusAutoSubmit: If your app crashes and you start it again, is the alert shown which asks the user to send the crash report? If not, please crash your app again, then connect the debugger and set a break point in BITCrashManager.m, method startManager to see why the alert is not shown.
  4. Check if the code is really executed by adding an NSLog statement.
  5. If you are using #ifdef (CONFIGURATION_something), make sure that the something string matches the exact name of your Xcode build configuration. Spaces are not allowed!
  6. If it still does not work, please contact us.